Turn issues and events into actionable tickets that can be assigned and tracked across all customers. Ditch the sticky notes and excel sheets with a reliable system to efficiently manage service events
Triage issues and notifications into service tickets
Prevent dual entry in multiple systems, sticky notes, and excel sheets with AIMS ticket management capabilities. Real-time issues and triggered events across customers can be turned into tickets that can be centrally managed using lightweight yet powerful ticketing features including SLA management.
Avoid double-tasking technicians
Technicians are the lifeblood of any managed services offering but are often spread thin across pre-sales, commissioning, and support activities. Drive team productivity by avoiding double tasking and ensuring the right technicians are assigned to high priority tickets.
Create 360° view of tickets from submission to resolution
More often than not resolving a ticket takes input from multiple team members. Instead of passing notes over email or hearing critical details 2nd hand, ticketing in AIMS ensure the entire team is able to track progress and help resolve issues collaboratively.