Client Management in AIMS allows you to stop worrying about contract terms and focus on delivering quality services to your customers. Centrally store key customer information and proactively manage customer contracts with automated SLA monitoring.
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Know the key contacts at each of your customers.
Centrally store customer information and access from any location including role and contact information. You’ll put your best foot forward ensuring the entire team, from sales to installers, have the right information to engage with key stakeholders and build solid customer relationships.
Efficiently execute customer contracts with SLA monitoring.
Proactively manage your contracts by defining service level agreements for response and resolution times. Easily map your existing contract terms, from contract wide SLAs to room or device specific SLAS, and provide customers peace of mind that their contracts are being proactively managed.
Drive and grow recurring revenue.
Become a contract renewal rockstar by staying on top of expiring contracts with automated reminders and notifications. Generate customer branded contract performance reports to communicate the value provided to close renewals and drive upsell opportunities.