Stay on top of issues with alerts for important events including when devices go offline, new devices are added, and more. Delight customers by proactively identifying issues and resolving within contracted SLAs
Monitor critical customer assets, regardless of vendor
OnePoint nodes at each customer site are able to monitor devices across TCP/IP, RS232, and IR protocols. Pre-loaded device library includes popular devices from Crestron, SMART, Lutron, NEC, Sharp. New devices can be added with minimal effort ensuring platform is future proof and ready to support customer requirements.
Resolve issues remotely with device control and video chat
Provide highly efficient level 1 service by remotely troubleshooting and resolving issues. For issues requiring on-site report, technicians are armed with valuable information about previous troubleshooting steps to rapidly get customer operational
Make data driven decisions with powerful device reports
Over time generate insightful reports about device outages and issues to inform future procurement decisions and service contract renewals